Account Management
Account & Data Deletion
Last updated: February 2026
Promise School allows users to request permanent deletion of their account and associated personal data in compliance with Google Play User Data policies.
01
What Data Will Be Deleted
Upon account deletion request, we will permanently remove:
- User profile information
- Login credentials
- Associated personal and educational data
- App usage records linked to your account
02
Data That May Be Retained
Some data may be retained temporarily or permanently if required:
- For legal or regulatory compliance
- For resolving disputes or enforcing policies
- In anonymized form for analytics
03
How to Request Account Deletion
You can request account deletion using any one of the following methods:
Option 1: Email Request
Send an email from your registered email address to:
Include:
- Subject: Account Deletion Request – Promise School
- Registered email or phone number
- User role (Student / Guardian / Teacher, if applicable)
Option 2: In-App Request
If available, navigate to:
ProfileSettingsDelete Account
04
Processing Time
- Deletion requests are processed within 7–14 business days
- You will receive a confirmation email once deletion is complete
05
Important Notes
- Account deletion is permanent and irreversible
- After deletion, you will not be able to recover your data
- Re-registration will require creating a new account
06
Contact Information
If you need help with account deletion, contact us at:
App
Promise School
For more details on how we handle your data, see our Privacy Policy.